The 2026 Annual Customer Satisfaction Survey Has Closed

Thank you to everyone who took the time to share feedback about your experience riding UTA.

Your input helps us to better understand rider needs and to identify opportunities to improve accessibility, reliability, comfort, safety, and overall customer experience across our system.

Survey responses are currently being reviewed in partnership with the Transport Strategy Centre at Imperial College London alongside data from transit agencies across North America. A summary of findings and future improvement efforts will be shared later this year.

In the meantime, you can learn more about how rider feedback helps shape improvements across UTA by exploring our Customer Experience Action Plan.

How Your Voice Shaped UTA

Turning Feedback Into Progress

Thanks to your input last year, we’ve implemented several key improvements that are already making a difference:

• Transit App – Giving riders more control, real-time updates, and an easier way to plan trips.
• Digital signage – keeps you informed at stops and stations with clear, timely information.
• Transit Ambassador Program – Enhancing rider experience by creating more personal, welcoming, and informed interactions with riders. Our Transit Ambassadors help bridge the gap between riders and service by answering questions, offering guidance, and ensuring everyone feels seen, supported, and safe while using UTA.

National Recognition, Thanks to You

Because of your responses, UTA now ranks #2 among 26 peer transit agencies in critical areas of service:

• Safety on the Bus
• Interior Comfort
• Driver Helpfulness
• Vehicle Cleanliness